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Conversational AI Chatbot Platform - InfibotTelecom - Roswell (Georgia) - May 27, 2025InfiBot is a conversational AI chatbot platform that automates customer interactions with smart, personalized responses. Boost efficiency and enhance user experience across channels with InfiBot.
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Microsoft Dynamics 365 CTI Integration - NovelVoxTelecom - Roswell (Georgia) - April 15, 2025
Unlock the Power of Integration with Microsoft Dynamics 365 CTI Connector! Take your business operations to the next level with NovelVox's CTI Integration for MS Dynamics. Enhance your team's performance through seamless integration and optimized per...
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NV Desk - The Ultimate Helpdesk Ticketing SoftwareTelecom - Roswell (Georgia) - April 10, 2025
Improve customer service and efficiency with NV Desk, the advanced help desk ticketing software. With NV Desk, you can streamline case management, unify telephony controls, and provide personalized support seamlessly. Take your contact center operati...
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Microsoft Dynamics CTI Integration for Contact Centers - NovelVoxTelecom - Roswell (Georgia) - April 8, 2025
NovelVox offers Microsoft Dynamics CTI Connector for Cisco, Avaya, Genesys, and Amazon Connect contact centers. With this powerful solution, you can seamlessly integrate computer-telephony integration (CTI) capabilities into your CRM system and strea...
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Avaya Salesforce CTI Integration - NovelVoxTelecom - Roswell (Georgia) - April 1, 2025
Streamline customer interactions by seamlessly integrating Avaya CTI with Salesforce. Enhance the efficiency of agents and customer interactions by optimizing AHT and FCR, enabling them to access real-time information, and streamlining workflows.
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What is CTI or Computer Telephony Integration?Telecom - Roswell (Georgia) - March 24, 2025
CTI, or Computer Telephony Integration, is a technology that links computer systems with telephone systems, enabling call center agents to handle calls and access customer information from their computer, improving efficiency and customer service.
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